Privacy Policy

Last updated: September 16, 2026

Forerunners uses your data to operate and improve a live coaching service. This page explains what we collect, why, and who processes it on our behalf.

What we collect

• Account data — your phone number (used to sign in), name, optional email, timezone, and profile photo.
• Activity data — class registrations, bookings, live-session participation, FR points balance and transactions, and reviews you write.
• Support data — support tickets and messages you send us, including attachments.
• Content you upload — profile photos and, for coaches, class descriptions and media.
• Device data — a push notification token if you enable notifications, an app/device identifier used by analytics, and technical logs needed to keep the service running.
• Analytics data — app and screen activity, feature interactions, checkout product choices, connection timing, and camera, microphone or connection error codes. These events can be linked to your account ID and account attributes such as membership tier, role and timezone. We disable analytics location enrichment from IP addresses.

How we use it

To operate the service: signing you in, running live sessions, processing bookings and FR points activity, delivering notifications you've opted into, responding to support requests, and keeping the platform safe. We also analyze usage and technical diagnostics to understand feature use and improve reliability. We do not sell your data or use it for third-party advertising.

Who processes it

• Twilio — sends your sign-in verification code by SMS and powers live video/audio sessions.
• Stripe — handles all payments. We never see or store your card details.
• Expo — delivers push notifications.
• PostHog — processes app analytics, including account/device identifiers, feature interactions, checkout product choices and technical diagnostics, on our behalf.
• Amazon Web Services — hosts our servers and database, and stores uploaded files in private storage delivered through short-lived signed links.

Live sessions

Live classes, broadcasts, and 1:1 sessions happen in real time and are not recorded. Chat messages in broadcasts are kept in memory for the session and discarded when it ends. Class chat is temporarily stored in our database so participants can share the same conversation across reconnects; it is cleared when the session ends. The app only displays messages from the last 24 hours of an active class, with older messages also removed during chat writes and cleanup.

Deleting your account

You can delete your account any time from Profile → Settings → Delete account in the app. Deletion deactivates your account, revokes sign-in sessions, and replaces or removes identifying profile fields. Records of financial transactions are preserved where required by law or for legitimate accounting purposes. Deletion does not automatically erase all historical activity, support records, uploaded files, technical logs or analytics data. Contact us below about additional data-deletion requests.

Contact

Questions about this policy or your data: laith.a.haija@gmail.com, or open a support ticket in the app.